Experience
Employment
IQVIA · QuintilesIMS Asia Pacific (now IQVIA) · IMS Health (now IQVIA) · 360 Vantage (IMS Health company) · SEO Software Solutions
About
Director, Applications Development at IQVIA — Head of Engineering for the OCE life sciences CRM suite. Keynote speaker, IEEE Senior Member, published researcher, and awards judge. BCS Fellowship applicant (Experiential Route).
Role: Director, Applications Development, IQVIA (Arizona, United States)
Focus: Engineering leader for Salesforce-based, GxP-aligned life sciences CRM platforms (OCE Personal, OCE Engage, OCE Digital). I build compliance-first SDLC/DevOps practices and scale automation across web, iOS, and API layers to improve release reliability under SOC 2, HIPAA, and 21 CFR Part 11 constraints — for a platform serving 400+ global life sciences customers and 120k+ users.
Experience: 16+ years leading quality engineering, automation, and validated delivery in life sciences and healthcare.
Expertise
Core strengths
Salesforce OCE (Life Sciences CRM)Quality Engineering LeadershipTest Automation (Web/iOS/API)Validated DevOps & CI/CDRisk-Based TestingCompliance (HIPAA, SOC 2, 21 CFR Part 11)Data Privacy & Cross-Border ControlsEnterprise AI & Agentic ArchitectureGlobal Vendor Management (FTE + PDO)
Highlights
Career Highlights
International Journal of Computer Applications (IJCA)
Primary-author publication
Building Trustworthy CRM Analytics through Data Quality and Privacy by Design
Background
Education
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Credentials
Professional memberships
Professional memberships
- IEEE — Senior Member (SMIEEE).
- IETE — Fellow (FIETE).
- SCRS — Fellow (F-SCRS), Soft Computing Research Society.
- SAS Society — SAS Eminent Fellow (SEFM).
Certifications
Platform certifications
Platform certifications
ISTQB Certified TesterMultiple internal IQVIA trainings in GxP, 21 CFR Part 11, data privacy, SOC2, and leadership