Professional Impact

Inspiring others through mentoring at scale, keynote speaking, agentic AI innovation in regulated life sciences, and developing the next generation of engineering leaders.

Body of Work · Life Sciences CRM

Invention & Innovation

Director, Applications Development · IQVIA

Agentic AI for Regulated Life Sciences CRM

Life sciences patient access programmes relied on manual benefits verification and medical information triage, creating 24–48 hour turnaround for routine HCP enquiries under HIPAA and 21 CFR Part 11 constraints. Led the end-to-end design and delivery of a compliant agentic architecture on Salesforce: citation-backed RAG restricted to approved, version-controlled content; PHI masking and zero-retention controls; MCP-based orchestration for multi-step workflows without fragile point-to-point APIs. Partnered with product, QA, security, and compliance to complete risk assessments, create validation artefacts (traceability, test evidence, audit logs), and deploy monitoring for drift, latency, and exceptions. Published a reusable reference architecture and playbook for adoption across teams. Result: ~95% faster turnaround (days to under one hour), ~6x productivity improvement, ~70% fewer standard medical director reviews, full auditable trail of sources and decisions. Blueprint reused across the CRM estate for regulated agent deployments.

Professional Impact · Quality Engineering

Inspiring Others — Mentoring & Coaching at Scale

Director, Applications Development · IQVIA

Quality Engineering Centre of Excellence — 200+ Practitioners

As the CRM footprint expanded across seven countries and multiple vendors, delivery success depended on a large, distributed quality engineering community. Practices varied across regions and suppliers, and new team members struggled with regulated expectations for evidence, traceability, and validation discipline. Established a QE Centre of Excellence spanning 200+ practitioners across manual, automation, and release governance. Created role-based competency matrices and training pathways for automation, risk-based testing, and regulated SDLC; set up a mentoring network pairing senior leads with early-career engineers; ran communities of practice and release retrospectives focused on learning. Published reusable playbooks (test strategy templates, evidence standards, definition of done, audit preparation checklists). Embedded coaching into delivery via a quality partner model, with QE leads joining early design reviews to improve requirement clarity and testability. Developed successors by delegating end-to-end ownership of critical streams with structured feedback. Result: consistent global way of working, accelerated onboarding, and multiple engineers progressed into lead roles capable of independently owning regulated releases.

Conference talks

Invited Speaking & Keynotes

Keynote Speaker · CML 2026 · Soft Computing Research Society (SCRS) · Sikkim Manipal University, India

Keynote: Engineering Trust at Scale — AI, Compliance, and the Future of Life Sciences SaaS Platforms

Delivered the keynote address at the CML 2026 conference hosted by the Soft Computing Research Society at Sikkim Manipal University, India. The talk addressed the engineering challenges of building trustworthy, compliant AI systems in regulated life sciences SaaS platforms, covering validated SDLC, audit-ready AI deployment, and the future of HCP engagement technology.

Invited Speaker · Session Chair · ICAUC 2026 · Gulf University for Science and Technology

Invited Talk: Metadata-Driven Smart Computing Architectures for Enterprise CRM

Delivered an invited talk at the International Conference on AI-Driven Smart Systems and Ubiquitous Computing (ICAUC 2026), hosted by Gulf University for Science and Technology. Also served as Session Chair for the conference. The talk covered metadata-driven architectural patterns for intelligent, scalable enterprise CRM systems.

Community contribution

Mentoring

Active Mentor

ADPList — Engineering & Leadership Mentor

Active mentor on ADPList — a global platform connecting professionals with mentees across engineering, quality, and technology leadership. Provides one-on-one guidance to early-career engineers and QA professionals on career growth, automation strategy, regulated software delivery, and leadership transitions.

Hackathon Mentor · ASU · Spring 2026

O'Hack Spring 2026 — Arizona State University

Served as a mentor at the O'Hack Spring 2026 hackathon, supporting student teams at Arizona State University with technical guidance on software engineering, AI applications, and product development.

Reviewer / Judge

NCWIT Aspirations in Computing

Reviewer and judge supporting student and early-career recognition through the NCWIT Aspirations in Computing program, assessing submissions across computing, AI, and technology leadership.