Karthik Bodducherla
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Employment

Professional experience and career history.

Experience

Employment history

  1. IQVIA — Mesa, Arizona, United States

    • Director, Applications Development (Head of Engineering — OCE Personal, Engage & Digital) (May 2023 – Present)
    • Associate Director, Software Test (Jul 2021 – Apr 2023)
    • Manager, Software Test (Aug 2017 – Jun 2021)
    • Lead end-to-end engineering, quality automation, and validated release delivery for OCE Personal, OCE Engage, and OCE Digital — Salesforce-based life sciences CRM platforms serving 400+ global customers (including Roche, Novo Nordisk, AstraZeneca) across 130+ countries with 120k+ active users.
    • Lead a globally distributed team of 200+ engineers across the US, China, Germany, Poland, France, Ukraine, and India.
    • Scaled test automation from 15% to 85% coverage across Salesforce, web, iOS, and API layers, integrated into GitLab CI/CD pipelines with quality gates tracking defect leakage, cycle time, and automation ROI.
    • Embedded GxP-aligned controls — SOC2, HIPAA, and 21 CFR Part 11 traceability — directly into engineering workflows as design-time controls rather than post-delivery checks.
    • Formalised RACI frameworks and vendor governance across FTE and PDO suppliers (Avenga, CustomerTimes, Ascendion), driving multi-million-dollar cost efficiencies while sustaining release quality.
    • Established observability-driven quality dashboards for executive visibility into platform health and ran internal readiness reviews ahead of external regulatory audits.
    • Engineering framework built under this leadership became the technical reference for the Salesforce Life Sciences Cloud integration — directly contributing to the April 2024 IQVIA–Salesforce global partnership.

  2. QuintilesIMS Asia Pacific (now IQVIA) — Bengaluru, India

    • Lead Engineer (Apr 2017 – Jul 2017)
    • Led QA and automation delivery for regional CRM and analytics initiatives during the transition to IQVIA; guided engineers on test strategy and defect management.

  3. IMS Health (now IQVIA) — Bengaluru, India

    • Senior QA Engineer (Jul 2015 – Apr 2017)
    • QA Engineer (May 2013 – Jun 2015)
    • Owned functional, regression, and integration testing for life sciences CRM solutions; improved regression coverage through early automation for high-risk modules.

  4. 360 Vantage (IMS Health company) — India

    • QA Engineer (Mar 2012 – May 2013)
    • Tested Salesforce-based multi-channel CRM and closed-loop marketing (CLM) workflows, including iPad/mobile experiences used by pharmaceutical field teams.

  5. SEO Software Solutions — India

    • Software Test Engineer (Oct 2009 – Mar 2012)
    • Delivered manual and automation testing for enterprise web applications; strengthened test coverage and defect quality across healthcare and retail domains.